How do I clean and care for them?

Spot clean with a damp cloth and let pieces air dry. Keep glitter, sequin and pearl pieces away from water. Store bows flat or in a box so they keep their shape. Scrunchies and fabric hair ties can be hand washed in cool water and dried flat.

How do I pick a headband or cap size?

Measure around the widest part of the head, just above the eyebrows and ears. Then check the size guide on the headband or cap page. Between sizes or unsure? WhatsApp us the measurement and we'll help you choose.

Which ages are your pieces for?

Everything is made for girls, from newborns to teens. Each product page shows the ages it suits best. Baby (0–2) Toddler (3–5) Girls (6–12) Teens (13+): look for the Teens tag on the product page.

Which clip works best for fine baby hair?

For wispy hair, start with a soft stretch headband. Once there's a little more hair: Tic tacs (snap clips): small and light, good for fringes Mini duckbill clips : slide in flat and hold small sections Fabric-wrapped clips : the fabric helps them hold fine hair Shop The Baby Edit

Will the colour look exactly like the photo?

We try to show every colour as it really is, but each screen displays colour a little differently. Unsure between two shades? WhatsApp us before you order.

Help centre

Q: How do I reach you?

WhatsApp is easiest: +91 97418 25945 . You can also email shreya@twobobby.com or DM us on Instagram. We reply Monday to Saturday, 10 am to 7 pm. Keep your order number handy.

Quick answers on orders, delivery, COD, damage claims, fit and gifting. Can't find yours? WhatsApp us or email shreya@twobobby.com.

Orders & delivery
COD & payment
Returns & damage
Product & care
Bulk & gifting

Orders & delivery

Can I change or cancel my order?

Orders can't be cancelled once they're placed, because we pack and dispatch within a day. Please check your items, address and phone number before you pay.

Spotted a mistake in the delivery details? WhatsApp us your order number as soon as possible. We'll try to update it before the parcel leaves, but we can't guarantee it.

Do you ship outside India?

Not yet. We ship within India only for now. Follow @twobobbyofficial to hear when that changes.

How do I reach you?

WhatsApp is easiest: +91 97418 25945. You can also email shreya@twobobby.com or DM us on Instagram.

We reply Monday to Saturday, 10 am to 7 pm. Keep your order number handy.

How do your drops work?

New styles arrive in small batches, usually every week or two. Shreya picks each one, and the good ones go fast.

Join our list or follow @twobobbyofficial to hear first. How our drops work

How do I track my order?

Your order confirmation email or SMS has a link to your order status page. Once your parcel ships, the courier tracking shows up there.

You can also sign in to your account to see every order, or WhatsApp us your order number. More ways to track

When will my order arrive?

We pack and dispatch within 1 business day of receiving your order (weekend and holiday orders go out the next business day). Delivery then usually takes:

Metro cities: 3–5 business days
Tier 2 and tier 3 cities: 5–7 business days

Remote pincodes can take a little longer. These are estimates, so leave some room before a big day.

How much is shipping?

Shipping is free on prepaid orders over ₹999. Below that, and on all cash-on-delivery orders, it's a flat ₹49 anywhere in India. Your bag shows how close you are to free shipping.

Will it arrive in time for a birthday?

We dispatch within 1 business day; delivery then takes about 3–5 business days to metros and 5–7 elsewhere. Cutting it close? WhatsApp us your pincode and date before you order and we'll tell you honestly.

Will a sold-out piece come back?

Sometimes. Popular pieces come back when we can get them, but some batches are one-offs. Tap Notify me on the product page and we'll email you if it's back.

The product page also shows similar pieces that are in stock.

COD & payment

How can I pay?

Pay online by UPI or card through our Razorpay checkout. Net banking and wallets work too.

Or choose cash on delivery, available on select pincodes and order values.

Is COD available at my pincode?

COD is available on select pincodes and order values. Checkout shows it if it's available for your address.

We may confirm COD orders by WhatsApp or a call before dispatch, and unconfirmed orders may be cancelled. So do keep an eye on your messages.

Is there a charge for cash on delivery?

Yes. COD orders pay ₹49 shipping plus a ₹49 handling fee, whatever the order value. Free shipping over ₹999 applies to prepaid orders only.

Pay online by UPI or card and you skip both.

My payment failed but money was deducted. What now?

Don't worry. If the order didn't go through, your bank or UPI app usually reverses the amount on its own within 5–7 business days. WhatsApp us a screenshot if you're unsure and we'll check.

Returns & damage

Can I exchange for a different colour?

We only replace items that arrive damaged, wrong or missing, so we can't exchange for another colour. Colours can look a little different on each screen, so if you're torn between two, WhatsApp us before you order and we'll help you pick.

Can I return my order?

We don't accept returns or exchanges. The only exception is an item that arrives damaged, wrong or missing: tell us within 48 hours with your unboxing video and we'll replace it or refund that item. The full policy is on our Refund policy page.

How long do refunds take?

Approved refunds are processed within 5–7 business days to your original payment method. For COD orders, we refund by bank transfer or UPI to the details you share with us. Your bank may take a little longer to show it.

What if something arrives damaged, wrong or missing?

Tell us within 48 hours of delivery on WhatsApp or email, with:

your order number
one unedited unboxing video
clear photos of the item and the outer packaging

Once verified, we replace the affected item, or refund it to your original payment method if a replacement isn't available. We arrange a free reverse pickup where needed.

What should my unboxing video show?

Start recording before you open the parcel, and keep it to one unedited clip. Make sure it shows:

the shipping label
the seal, still intact
each item coming out of the box

It's the quickest way for us to approve a claim.

Bulk & gifting

Can I send it straight to the birthday girl?

Of course. Enter her address at checkout and add a gift note in your bag. We never put prices or invoices in gift parcels.

Can you gift wrap it or add a note?

Add a gift note in your bag and we'll write it on a card and tuck it in.

Looking for ideas? Our gifting page has picks by age and budget.

Do you take bulk or return-gift orders?

Yes, from 10 gifts. WhatsApp us the number of gifts, the kids' ages, your budget per gift and your party date. We'll suggest pieces and share a quote.

How bulk orders work