Help centre

We pack and dispatch within 1 business day of receiving your order (weekend and holiday orders go out the next business day). Delivery then usually takes:

• Metro cities: 3–5 business days
• Tier 2 and tier 3 cities: 5–7 business days

These are estimates, so leave some room before a big day. Cutting it close for a birthday? WhatsApp us your pincode and the date before you order and we'll tell you honestly.

Once it ships, the tracking link is in your order email and SMS, and on your order status page.

• Prepaid orders: free shipping over ₹999, a flat ₹49 below that, anywhere in India.
• Cash on delivery: a ₹49 handling fee on every order, plus ₹49 shipping below ₹999.

Pay online by UPI or card and you skip the COD fee. Your cart shows how close you are to free shipping.

Your order confirmation email or SMS has a link to your order status page. Once your parcel ships, the courier tracking shows up there.

You can also sign in to your account to see every order, or WhatsApp us your order number. More ways to track

Orders can't be cancelled once they're placed, because we pack and dispatch within a day. Please check your items, address and phone number before you pay.

Spotted a mistake in the delivery details? WhatsApp us your order number as soon as possible. We'll try to update it before the parcel leaves, but we can't guarantee it.

New styles arrive in small batches, usually every week or two. We pick each one, and the good ones go fast. Join our list or follow @twobobbyofficial to hear first.

Popular pieces sometimes come back, but some batches are one-offs. Tap Notify me on the product page and we'll email you if it's back. The page also shows similar pieces that are in stock.

Pay online by UPI or card through our Razorpay checkout. Net banking and wallets work too.

Or choose cash on delivery. It isn't available at every pincode; checkout shows it if it's available for your address. We may confirm COD orders by WhatsApp or a call before dispatch, and unconfirmed orders may be cancelled, so do keep an eye on your messages.

Don't worry. If the order didn't go through, your bank or UPI app usually reverses the amount on its own within 5–7 business days. WhatsApp us a screenshot if you're unsure and we'll check.

We don't accept returns or exchanges, including for a different colour. The only exception is an item that arrives damaged, defective, wrong or missing: tell us within 24 hours of delivery with your unboxing video and photos. Once verified, we replace it, or refund that item if a replacement isn't available. The full policy is on our Refund policy page.

Colours can look a little different on each screen, so if you're torn between two, WhatsApp us before you order and we'll help you pick.

Tell us within 24 hours of delivery on WhatsApp or email, with:

• your order number
• one unedited unboxing video
• clear photos of the item and the outer packaging

For the video, start recording before you open the parcel, and make sure it shows the shipping label, the seal still intact, and each item coming out of the box.

Once verified, we replace the affected item, or refund it to your original payment method if a replacement isn't available. For verified damaged, defective or wrong items we arrange the reverse pickup at no cost to you.

Approved refunds are processed within 5–7 business days to your original payment method. For COD orders, we refund by bank transfer or UPI to the details you share with us. Your bank may take a little longer to show it.

Not much. Tic tac clips and snap clips are the same small clip that clicks shut. Duckbill clips and alligator clips are the same slim spring clip that opens like a beak. Different shops just use different names.

Tic tacs suit fine baby hair, fringes and side partings. Duckbills hold a little more hair, for half-up styles and braids. Every product page says which kind it is under Details.

Yes, that's what they're for. A tic tac grips a small section close to the scalp, so it holds even wispy hair that a bigger clip would slide out of. Slide it in flat with a little hair inside, then press until it clicks.

For very fine hair, clip it over a tiny twist or above the ear rather than in the middle of loose hair. If there's enough hair to clip, usually from around 6 months, she's old enough; use clips while you're with her and take them out before sleep.

Our baby headbands are soft, stretchy bands, so one size fits from newborn to about 2 years without pinching. Knotted and padded headbands for older girls are a standard child size and sit behind the ears.

The product page shows the ages each headband suits. If she keeps pulling it off, that's normal for babies: short wears for photos and outings work best.

The products are real, and every photo and video starts from a picture of the actual piece. We use AI to edit our photos and to turn them into short videos, so you can see each piece more clearly. If what arrives doesn't match, get in touch.