We only replace items that arrive damaged, defective, wrong or missing. The full policy is below, word for word.
Returns & damage
Refund timelines at a glance
- Damaged, defective, wrong or missing item: tell us within 24 hours of delivery on WhatsApp (+91 97418 25945) or at shreya@twobobby.com, with your order number, unboxing video and photos.
- Refund processing: once a claim is approved, we process the refund within 5–7 business days.
- Prepaid orders (UPI, card, net banking, wallet): refunded to the original payment method. Your bank may take a few more days to show the credit.
- Cash on Delivery orders: refunded by UPI or bank transfer to the details you share with us.
- Orders we cancel: full refund to the original payment method within 5–7 business days.
- Not returnable: we do not accept returns or exchanges for a change of mind, as our accessories are delicate and worn in the hair.
Order Cancellation Policy
Orders cannot be cancelled once placed. Please review your items and delivery details before submitting your order. If you notice an error in your delivery details, contact us as soon as possible via WhatsApp or at shreya@twobobby.com with your order number; we cannot guarantee that changes can be made.
Cancellation by two bobby: If we need to cancel your order, a full refund will be processed to your original payment method within 5–7 business days.
At two bobby, each piece is carefully inspected and thoughtfully packed before dispatch. Due to the delicate nature of our accessories and hygiene considerations, we are unable to offer returns or exchanges at this time.
What if I received a damaged or wrong item?
Any claim for a damaged, defective, incorrect or missing item must be raised within 24 hours of delivery and must include:
A single, unedited video that begins before the outer packaging is opened, clearly showing the shipping label, the intact seal and the contents being removed; and
Clear photographs of the item and the outer packaging. An unboxing video is the fastest way for us to approve a claim.
Please reach out to us within 24 hours of delivery and we’ll be happy to review the issue and assist you accordingly. We truly appreciate your understanding and support for our small business.
Verified claims are resolved by replacement of the affected item, or a refund to the original payment method where a replacement is unavailable. Resolution covers the affected item only, not the full order value. We arrange reverse pickup for verified damaged, defective or incorrect items at no cost to you.
Refunds
Approved refunds are processed within 5–7 business days to the original payment method. For COD orders, refunds are issued by bank transfer or UPI to details provided by the customer. Bank processing timelines are outside our control.