Refund policy

Order Cancellation Policy

Orders cannot be cancelled once placed. Please review your items and delivery details before submitting your order. If you notice an error in your delivery details, contact us as soon as possible via WhatsApp or at shreya@twobobby.com with your order number; we cannot guarantee that changes can be made.

Cancellation by two bobby: If we need to cancel your order, a full refund will be processed to your original payment method within 5–7 business days.

At two bobby, each piece is carefully inspected and thoughtfully packed before dispatch. Due to the delicate nature of our accessories and hygiene considerations, we are unable to offer returns or exchanges at this time.

What if I received a damaged or wrong item?

Any claim for a damaged, defective, incorrect or missing item must be raised within 24 hours of delivery and must include:

A single, unedited video that begins before the outer packaging is opened, clearly showing the shipping label, the intact seal and the contents being removed; and

Clear photographs of the item and the outer packaging. An unboxing video is the fastest way for us to approve a claim.

Please reach out to us within 24 hours of delivery and we’ll be happy to review the issue and assist you accordingly. We truly appreciate your understanding and support for our small business.

Verified claims are resolved by replacement of the affected item, or a refund to the original payment method where a replacement is unavailable. Resolution covers the affected item only, not the full order value. We arrange reverse pickup for verified damaged, defective or incorrect items at no cost to you.

Refunds

Approved refunds are processed within 5–7 business days to the original payment method. For COD orders, refunds are issued by bank transfer or UPI to details provided by the customer. Bank processing timelines are outside our control.