Ivory Schiffli Lace Bow Hair Clip

We pack and dispatch within 1 business day of receiving your order (weekend and holiday orders go out the next business day). Delivery then usually takes:

• Metro cities: 3–5 business days
• Tier 2 and tier 3 cities: 5–7 business days

These are estimates, so leave some room before a big day. Cutting it close for a birthday? WhatsApp us your pincode and the date before you order and we'll tell you honestly.

Once it ships, the tracking link is in your order email and SMS, and on your order status page.

• Prepaid orders: free shipping over ₹999, a flat ₹49 below that, anywhere in India.
• Cash on delivery: a ₹49 handling fee on every order, plus ₹49 shipping below ₹999.

Pay online by UPI or card and you skip the COD fee. Your cart shows how close you are to free shipping.

We don't accept returns or exchanges, including for a different colour. The only exception is an item that arrives damaged, defective, wrong or missing: tell us within 24 hours of delivery with your unboxing video and photos. Once verified, we replace it, or refund that item if a replacement isn't available. The full policy is on our Refund policy page.

Colours can look a little different on each screen, so if you're torn between two, WhatsApp us before you order and we'll help you pick.

Tell us within 24 hours of delivery on WhatsApp or email, with:

• your order number
• one unedited unboxing video
• clear photos of the item and the outer packaging

For the video, start recording before you open the parcel, and make sure it shows the shipping label, the seal still intact, and each item coming out of the box.

Once verified, we replace the affected item, or refund it to your original payment method if a replacement isn't available. For verified damaged, defective or wrong items we arrange the reverse pickup at no cost to you.